Terms and Conditions
Please read carefully our Terms and Conditions and sign at the end of the document. Thank you.
1. The contract between the Client and Auri Perú
1.1 Contacting us at info@auriperu.com you can book a trip with us. We will be in touch with you during the complete booking process, we will take care of your reservations and special desires that you can specify for your trip.
1.2 A booking is accepted and becomes definite from the date Auri Peru has received the deposit from the Client. It is at this point that a binding contract between Auri Peru, and the Client comes into existence.
1.3 The contract is between Auri Peru and the Client, being all persons named on the booking form. The person signing the booking form, warrants that he/she has full authority on behalf of all the persons whose names appear thereon, and confirms that all such persons are fully aware of and accept these conditions.
2. Payment
- In the case of bookings made within 45 days of the departure date, the full amount of package price has to be paid at once.
- In the case of bookings made within 10 business days, a US$50 late booking fee (per booking, not per person) will be charged. The fee is US$100 for bookings made within 5 business days.
- Payment can either be made by wire transfer, direct deposit, or Pay Pal. In case of a bank transfer, Pay Pal all wiring and transfer costs should be assumed by the Client.
- All prices are United States of America Dollar based. All quoted Euro and Pound prices are referential and for the convenience of the Client. The Client can choose to pay in Euros or Pounds; however, if the amount in Euros or Pounds that is quoted is more than 4% below the amount based on the original dollar price and exchange rate of the day of payment, the amount paid in Euros or Pounds will be recalculated based on the exchange rate of the day of payment.
- Our prices do not include Peruvian sales taxes. Those exempt from paying this tax must meet the legal standards. For an exemption from the IGV (General Sales Tax) the visitor (guest) must prove he or she meets the international treaty standards honored in Peru by showing a passport, driver’s license or national identity card. Please note that visitors who have stayed in Peru longer than 60 calendar days are no longer exempt from IGV (General Sales Tax). Also please make sure that your identity documents are legible and note that the TAM (Andina Migration Card) cannot substitute a passport.
3. Changes by the Client
Any changes to the original booking must be confirmed by the person signing the booking form. For any change by the Client to the itinerary after receiving a confirmed Travel Program from Auri Peru, a US$10 changing fee will be charged plus any costs or charges which are incurred or levied by our suppliers as a result of the amendment. While every reasonable effort will be made to accommodate changes and additional requests, their availability cannot be guaranteed.
4. Substitution of Client
If any member of your party is prevented from traveling, it may be possible to transfer the booking to another suitable person, provided that written notice is given at least 30 days prior to departure. An administration fee of US$20 will be levied plus any costs imposed by Auri Peru suppliers.
5. Cancellation by the Client
The Client may cancel the booking at any time provided that the cancellation is communicated to Auri Peru in writing. Payments for flights, cruises and Inca Trail bookings are non-refundable due to airline and operator policies In case part of a booking is cancelled, the remaining party may have to pay additional charges (e.g. under-occupancy, or single room supplements). In case of trip postponement, an administration fee of 3% of the trip price will be charged plus the amount already spent on nonrefundable subcontracted services. The remaining amount may be used toward future travel with Auri Peru.
6. Changes
When a major change is made, the Client will have the choice to accept the change of arrangements, to purchase any other available tour or to cancel the tour and obtain a full refund. This is providing that the major change is not because of force majeure. Force majeure is war, threat of war, riots, civil strife, industrial dispute, terrorist activities, natural or nuclear disaster, fire or adverse weather conditions, technical or maintenance problems with transport, changes imposed by cancellation or rescheduling of flights by an airline, the alteration of airline or aircraft type, or other similar events beyond the control of Auri Peru. Auri Peru is not liable for any charges in the event of a change – beyond their control – to the departure time or date of a tour, flight or other form of transport.
7. Postponing Your Trip
We understand that certain circumstances may arise in which clients are not able to travel on their original planned dates. If we receive written notice of your desire to postpone your reservation up to 31 days before travel, we will transfer the paid balance of your trip, less a $200.00 administrative fee and any non-refundable expenses incurred, to a later date (this later date must be within one year, or 365 days, of the original departure date). Non-refundable expenses may include but are not limited to domestic flights, train reservations, hotel accommodations, etc. (according to each provider’s individual policies).
If postponing a trip from one calendar year to the next, please be aware that certain prices may increase according to the different policies of our various providers.
7. Passport, Visa and Vaccinations
It is the responsibility of the Client to be in possession of a valid passport, visa permits, inoculations and preventative medicines as may be required by the authorities of the visited countries for the duration of the tour. Information about these matters or related items is given in good faith but without responsibility on the part of Auri Peru.
8. Local laws
All participants in tours operated by Auri Peru are expected to obey the laws and regulations of the countries visited and any failure to do so will relieve Auri Peru of all obligations that they may otherwise have under these booking conditions.
9. Illness or disability
Anyone suffering from illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition at the time of booking and make arrangements for the provision of any medication or other treatment which may be required during the tour. Failure to make such disclosure will constitute a breach of these booking conditions and result in such persons being excluded from the tour in which case all monies paid will be forfeit. If the chosen holiday includes a cruise or excursion or transfer by boat of any sort, the Client must make it known at the time of booking if he/she is unable to swim. This will not prevent the Client from participating in the tour but will enable Auri Peru to take additional precautions for the safety of the Client at such times as may be appropriate.
10. External Problems
Auri Perú is not responsible for any injury, loss, death, inconvenience, delay or damage to personal property in connection with the provision of any goods or services whether resulting from illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes, pandemics, or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transportation mechanism to arrive or depart on time.
In case these situations happen, we offer you the option to postpone your travel dates (until one year after your original travel dates). For trip cancellations, we can provide you a voucher to use in the future. Auri Perú do not offer ash refunds in case unpredictable situations happens.
11. Flight Bookings
Auri Peru will use its best endeavors to ensure that all flight prices are correct at the time that they are quoted. Airlines reserve the right to amend or withdraw fares without prior notice. Once a deposit is paid on an airfare, it guarantees that a booking is being held for you, but it DOES NOT GUARANTEE the fare. The fare can only be guaranteed when the flight booking has been paid in full and a ticket has been issued. Flight bookings cannot be transferred. The flight times given by Auri Peru are for general guidance only and are subject to change. Up-to-date flight times will be shown on the tickets. The Client must check the tickets very carefully immediately upon reception of the latest timings. Auri Peru will endeavor to inform the Client as soon as possible in the event of any flight alteration. Details of airlines are also subject to change. Such alterations do not constitute a significant change to the trip arrangements and will therefore not be entitled to cancel without paying the normal charges as a result. Auri Peru cannot be held responsible for any delay to your flight whether this delay is caused by adverse weather conditions, the action of air traffic controllers, airport authorities or (local) governments, the rescheduling of flight times by the airline, mechanical breakdown, strike, industrial action or any other reason.
12. Our responsibility
Auri Peru cannot guarantee the accuracy of any hotel, resort or other leaflet which is not published by them but may be supplied as an additional service to the Client. Auri Peru accepts responsibility for ensuring that the vacation which the Client books with them is supplied as described in the final version of the travel program the Client will receive upon arrival and for ensuring that the services reach a reasonable standard. Auri Peru acts only in the capacity of an agent upon the legal conditions that, while exercising every possible precaution, it is not responsible for injury, illness, damage, loss, additional expenses, accidental delay, or other irregularities which may be caused either through willful or negligent acts or omissions made by the companies or individuals providing or engaged in transportation, accommodation or other services related to the accomplishment of the tour, or through natural disasters, social upheavals or other causes.
13. Cancellation by the Client
The Client may cancel the booking at any time provided that the cancellation is communicated to Auri Perú in writing. Payments for flights and Inca Trail bookings are nonrefundable. All other reservations cancelled less than 45 days prior to the departure date of the tour are subject to the following cancellation fees:
- Period before departure when written notification is received.
- Cancellation fee as a percentage of the refundable services price:
- o 44-21 days 50%
- o 20-8 days 75%
- o 7 days or less 90%
In case part of a booking is cancelled, the remaining party may have to pay additional charges (e.g. under- occupancy or single room supplements). In case of postponing the trip, an administration fee of 5% of the trip price will be charged plus the amount already spent on non-refundable subcontracted services. The remaining amount may be used toward future travel with Auri Peru.
For any cancellation before 45 days of Arrival: It will be a 100% refund and only a $120 Administrative Fee.
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